| Customer
Support & Service |
| |
| |
Contact Us |
| Email: |
ceri@tightlines.co.uk |
| Telephone: |
+44(0)871 911 7025 (calls cost 10p per minute - mobile may vary) |
| Fax: |
+44(0)871
911 1035 |
| Post: |
Unit 6,
Industrial Estate,
Brecon,
Powys,
LD3 7XA. |
| |
|
We aim to reply to any customer communications via email within 1 working day.
If you have any technical queries regarding
technical aspects of the website, site security
issues or our privacy policy please contact Simon
on:
|
|
If you have any queries regarding placing an order
on this site or would like to follow up an outstanding
order please phone our customer service number 0871
485 1025 (calls cost 10p per minute - mobile may vary). This number is available during the times
below. There is an automated telephone ordering
system outside of these hours. The cost of calls
is at normal standard rate.
| Mon/Fri: |
9.00am
- 5.30pm |
| Saturday: |
9.00am
- 5.00pm |
If you need advice about a product
you wish to purchase or need to discuss your tackle
requirements with a fellow fly fisher please email
ceri@tightlines.co.uk
|
| Customer Complaints |
| Tightlines
will endeavour to acknowledge any complaints within
5 working days. All complaints will be handled within
a 7 day timescale from the date of acknowledgement.
Should a complaint take any longer than this customers
will be notified.
If you have already placed an
order and have a query on it please email ceri@tightlines.co.uk
or phone 0871 911 7025 (calls cost 10p per minute - mobile may vary). |
| |
|
Contact the Tightlines Shop in
Ammanford |
The
Tightlines shop can be contacted on 01269 592380
Opening hours 9-5 Monday-Saturday. |
| |
Making
A Purchase
Making a purchase could not be easier. Just browse
our catalogue, click on any items that you wish
to buy and put them into the shopping cart. After
you have finished your selection, click on "Order"
and you will be asked for a few details that we
need, to be able to satisfy the order. We accept
the following: Switch, Visa and MasterCard. You
may send your credit card information via phone,
fax, snail mail, the Internet or you can call us
on 0871 911 7025(calls cost 10p per minute - mobile may vary). |
| |
Credit
Card Security
All credit card numbers are encrypted in the software when the order is placed using 128-bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
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| Cancellation
Rights |
|
We will be happy to provide a refund
or exchange for any item provided it is returned
in as new condition within 14 days. |
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Tax Charges
Our prices include VAT at 20%.
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