Warranty Claims Procedures

If you suspect you have a faulty product supplied by us please contact us in the first instance by phone, email or post. Some problems may be resolved or avoided by an explanation or advice from one of our knowledgeable staff.

If you need to return the goods to us, please do so by sending the goods back to us by a secure delivery method. We recommend you use Royal Mail recorded or special delivery or a courier and that all returns are suitably packaged as we cannot be held responsible for damaged or non-arrival of goods.

Please enclose a completed returns form if available or a covering letter including your name, address, nature of the fault and the action you wish us to take. Where possible please include a copy of the original receipt or invoice. This will allow us to gain all the relevant information on which to process the return as quickly as possible.

On receipt of the goods we will inspect the products. In some instances we reserve the right to return the item to the manufacturer for further inspection or testing. If the problem is covered by the warranty we will arrange a suitable replacement, alternative or refund.

· Please ensure that any warranty returns are clean and dry. All products that are wet and/or dirty will be returned at your expense.

· We must be informed of any omissions or damaged deliveries with 48 hours of receipt.

· In some instances, warranty claims will be handled directly by the manufacturer. This will normally be stated on a warranty card or the invoice/receipt supplied with the product.

· Most products are supplied with a manufacturers 12 month warranty against defects in workmanship or materials (unless otherwise stated). This warranty applies only to the original purchaser. Wear and tear, accidental or intentional damage or inappropriate use are not covered by any warranty (unless “unconditional”). Your statutory rights are not affected.

Fishtec Fly Rod Warranties

AIRFLO RODS

All have a Lifetime warranty (except Classic, Classic Plus, and Delta). Please return the broken section along with a covering letter detailing your name, address, the model, length and line rating of the rod in question along with the payment of £25.00. If the model of rod is no longer available, a suitable replacement from the current range will be supplied. Please call 0871 911 7001 or email info@bvg-airflo.co.uk if you have any queries.

BVG-Airflo Group Ltd
Units 5&6
Ffrwdgrech Industrial Estate
BRECON
Powys
LD3 8LA

DAIWA

The rod will need to be returned to Daiwa directly. There may be a charge for this service so please contact them for further details:
Daiwa Sports Ltd
Netherton Industrial Estate
Wishaw
Lanarkshire
ML2 0EY
087450 603 603 (8.00am – 5.00pm Monday to Thursday, and 8.00am – 12.00pm on Fridays)

ENIGMA EMG

Enigma EMG rods come with a 10 year unconditional warranty. There is no charge for this service. The entire rod needs to be returned to Airflo (address above) to ensure the replacement section(s) are fitted correctly. Please call 0871 911 7001 or email info@bvg-airflo.co.uk if you have any queries.

ENIGMA MATRIX

Lifetime warranty – Charge of 10% of RRP for new section. Please return broken section to Airflo at the address above along with your name, address, length and line rating of the rod.

ENIGMA Tci

Lifetime warranty - £25 for new section. Please return broken section to Airflo at the address above along with your name, address, length and line rating of the rod.

GREYS

Greys provide on all their rods an unconditional warranty good for the lifetime of the original owner. This is given in addition to your statutory rights, and covers fault or damage from any cause. As from January 1st 2008 Hardy and Greys will be introducing a new policy for rod warranties – Worldwide Extended Warranty. Please visit Greys Repairs for more details or alternatively call 01665 602 771..

GUIDELINE

Guideline rods are covered by their special GL-warranty. Send or bring the broken piece of your rod together with a copy of your receipt to your dealer.

You pay £26.50 (€38,50) for a single-handed rod. For a double-handed rod, you pay £34.00 (€49,50).

The LeCie rods are a bit more expensive and your price for their parts are as follows: Single hand £41.50 (€60,50). Two hand £49.00 (€71,50). The price includes shipping and packaging.

HARDY RODS

Hardy offer an award-winning refurbishment service for tackle. For rods they can strip down to the blank; check and adjust joints; clean, fill and sand cork handles (or replace them); polish handle fittings; re-tie and re-varnish (with new rings if required).

Please visit Hardy Repairs or call 01665 602 771 for more details.

LOOMIS

Loomis rods are covered by a free 2 year manufacturers guarantee against any defects for workmanship or materials from the date of purchase. This warranty is limited to repair or replacement and does not cover consequential or incidental damage or loss.

In addition you will have the right to acquire at any time replacements for any part or section of a G. Loomis rod which falls outside the scope of the warranty but relates to normal wear and tear damage at a price equivalent to 15% of cost of official recommended retail price per section.

Please contact Shimano on 01792 796 584 or visit Shimano for more information.

LOOP COLOUR SERIES

You will need to contact Loop on 0046854410176 or visit Looptackle. You need to return 3 inches of the ferrule from the broken section and 2 inches either side of the break – Charge will be €55.

ORVIS

Please return your rod directly to Orvis at:
Vermont House
Unit 30A
North Andover
Hants
SP10 5RW
Visit Orvis or call 01264 349515 for more information.

REDINGTON

Thes rods have a lifetime warranty (except crosswater which is 1 year). Please return your rod to:
Warranty Dept
Guide Flyfishing
8 The Vivars Centre
Canal Rd
Selby
North Yorkshire
YO8 8BE
There is a £15.00 charge (Subject to change).

RON THOMSON

Please return your rod to:
Svendsen Sports
Block E
Capital Business Park
Wentloog Avenue
Cardiff
CF3 2PE
Or call (02920) 837990 for further information.

SAGE

All Rods need to be returned back to:
Mr Gary Coxon
Dingle Dale Cottage
55 Forrest Road
Cuddington
Cheshire
CW8 2LA
Tel: (01606) 882891

SCIERRA RODS

Scierra rods are supplied with an unconditional lifetime warranty. Charges apply. Please return your rod to:
Svendsen Sports
Block E
Capital Business Park
Wentloog Avenue
Cardiff
CF3 2PE
Or call (02920) 837990 for further information.

SHARPES

Please return your rod directly to Sharpes at:
Unit 3 West Dock
Harbour Place
Burntisland
Fife
KY3 9DW
Please email info@sharpes.net or call (01592) 870331 for further information.

Vision Rods

Vision warrant that in the case of breakage for whatever reason, your Vision rod will be repaired or replaced with the nearest current model, during te first five years after purchase, applicable only to the original purchaser.

There is a nominal charge of £15.00 €25.00 on Attack and 3Zone and £30.00 €45.00 on GTfour and all Salmon rods to cover handling and carriage.

In the event of having to make a claim the rod must be returned to:
Warranty Dept, Guide Flyfishing
8 The Vivars Centre, Canal Road
Selby
North Yorkshire
YO8 8BE

Together with its warranty card and original invoice or receipt from the retailer including the relevant payment as specified above to cover return shipping and processing .

Wychwood

Replacement sections can be purchased for £25.00 directly from Wychwood at:
The Old Brewery
Priory Lane
Burford
Oxfordshire
OX18 4SG
or call (01993) 822822 for further information.