If you have any queries regarding placing an order on this site or would like to follow up an outstanding order please phone our customer service number +44(0)871 911 7001. This number is available during the times below. The cost of calls is at normal standard rate.

If you require advice about a product you are about to purchase or would like to discuss your fishing tackle requirements with a fellow fly fisher, please contact ceri@fishtec.co.uk.

Fishtec will endeavour to acknowledge any complaints within 5 working days. All complaints will be handled within a 7 day timescale from the date of acknowledgement. Should a complaint take any longer than this customers will be notified.

If you have a query on an order you have already placed, please contact customerservice@fishtec.co.uk or phone +44(0)871 911 7001 to help us  deal  with your query efficiently please include your order number, and full address including postcode when emailing

We will be happy to provide a refund or exchange for any item provided it is returned in as new condition within 14 days.